1 DEPOSIT IS DUE and PROCESSED WHEN BOOKING Card on file will be charged when you book FINAL PAYMENT To be paid in full 60 days prior to arrival unless other arrangements are made. You may split payments without guests. If you do not make your payment yourself by the 60 day window, your card will automatically be charged on the due date thru your booking site. FAILURE TO CHECK-OUT ON TIME Check in and Check out times are firm and are as stated on this agreement. It is your responsibility to know when your departure time is. If you do not depart at the check-out time listed on this agreement, the owner or manager may enter (as well as the cleaning service), take possession of the home, clean-up the home and your belongings to ready the home for the next guest. Additional charges will apply Our cleaning service arrives promptly at your check-out time the day departure. They have to clean and prepare for the arrival of the next guest who is promised the home. They will enter at 5 minutes past checkout time and you will be billed for any extra time it takes for you to leave. *Extra Cleaning is billed at $50/hour, and leaving after check-out time is billed at $50/hr. Please do not check-out late, no exceptions. VERY IMPORTANT SECTION RIGHT TO REMOVE FROM PREMISES - REASONS THAT WILL CAUSE YOUR REMOVAL FROM OUR PROPERTY If you are found in violation of your contract and/or city rules - the owner has the right to immediately and permanently remove you from the rental property. Additionally, any and all moneys paid (deposit, rent money) are subject to forfeiture - regardless of time remaining on your contracted stay. If damage and/or loss caused by renter exceeds moneys forfeited - this in no way prohibits the owner's legal right to seek additional funds to compensate for those damages and/or loss. *Please Note: We are in the business of providing luxury vacation rentals. It is our desire to be a part of a happy moment in your vacation. It is not our desire nor expectation to have to respond in what would be a negative event for all parties concerned - if rules were broken and the necessity of removal/forfeiture was required. Contract rules are in place to protect our investment, the permits associated with our business, as well as to maintain peace in our community. We assume and expect our guests to conduct themselves honorably and respectfully at all times. We are doing our part - we expect you to do yours. The Owner and/or the Management Company and its affiliates will have the right to immediately and permanently remove renters from the property and retain all moneys paid (renters will forfeit) - if any of the following violations occur and/or city regulations are broken: 1. If the total number of people on our property (AT ANY GIVEN TIME OF DAY or NIGHT) exceeds the maximum occupancy of the city ordinance stated on this agreement as follows: MAXIMUM OCCUPANCY can not be exceeded at any time.  This includes over night guest as well as day visitorys. No additional visitors or guests are allowed on the property or in the home. The house may not be used for weddings/receptions/ rehearsal dinners/parties/events/conferences/bachelor or bachelorette parties or similar events (gatherings). 2. If any person(s) is causing disruptions to neighbors or neighborhood. NO outside music is permitted. NO screaming or yelling at any time. 3. If any person related to renting party or guests causes harm to the property. 4. The City of Anaheim has a noise curfew of 10pm. No loud (outside) noises are permitted after this time. Violations of this rule are charged at $500.00/occurrence. If the authorities are called out, you will be 2 responsible for this fine and will possibly be removed permanently from the property. THERE WILL BE A ZERO TOLERANCE RULE ON THIS ISSUE**. The City of Anaheim now patrols these neighborhoods 24/7 to enforce these rules. 5. This is a NON-SMOKING home. NO SMOKING/VAPING of ANY KIND is allowed on the property. This means inside the house or on the property outside of the home. If there is evidence of smoking, burning incense, etc. is found during or after your stay - your deposit will be forfeited and you will incur additional charges to repair smoke damage/remove smoke odors, residues, etc. from home. 6. NO PETS are allowed on the property. This means inside the house or on the property outside of the home. If there is evidence of pets, animals, etc. found during or after your stay - your deposit will be forfeited and you will incur additional charges to fix damage/remove pet odors, residues, etc. from home. We advertise as a pet free home. There are guests whom specifically rent from us to insure that they will not be affected by pet allergies and asthmas related conditions. There is a considerable cost to clean a home to bring to this standard. If you break this rule you will be responsible for all costs associated with this deep clean. 7. NO ADULT film productions (pornography) will be allowed to be filmed on the property. 8. Falsified Reservations: Any reservation obtained under false pretense will be subject to forfeiture of advance payment, deposit and/or rental money and the party will be removed from the premises. 9. Any fraudulent activity, false claims, falsifying your contract, failure to compensate (including bounced checks, identity theft, etc.) will result in removal and forfeiture. Additionally: fees, legal avenues and attorney fees may be sought. 10. Violation of City of Anaheim Ordinance #6299 - (Attached addendum must be signed at end of agreement) DAMAGE/SECURITY DEPOSIT - The deposit is NOT applied toward rent; however, it is fully refundable within (14) days of departure, provided the following provisions are met. • No damage is done to unit or its contents, beyond normal wear and tear. Furniture is not to be moved around the home, if you move furniture and damage it or scrape the floors you will be responsible for all damages. No stains to furniture, bedding, carpet, etc. **No missing items from home** • No charges are incurred due to contraband, pets or collection of rents or services rendered during the stay. • All debris, rubbish and discards are placed in dumpster, and soiled dishes are placed in the dishwasher and cleaned. If the BBQ was used, it is scraped clean. **Do not try and move BBQ, you will break the natural gas line and you will be liable for all damages**. • Keys to pool doors are left on in their locks (Lost Keys $50). • No linens are lost, stained or damaged. All TV Remotes are left beside TV’s (Missing/Damage Towels will be charged as follows: Pool Towel $25, Bath Towels $15, Lost Remotes $100 – Replacement Cost) • The renter is not evicted by the owner (or representative of the owner), the local law enforcement, or the security company employed by the City of Anaheim. • This is a NON-SMOKING home. NO SMOKING of ANY KIND is allowed on the property. This means inside the house or on the property outside of the home. If there is evidence of smoking, incense, etc. is found during or after your stay - your deposit will be forfeited and you will incur additional charges to repair smoke damage / remove smoke odors, residues, etc. from home • This deposit in no way limits the owner’s ability to pursue and recover damages in excess of the deposit. NO DAILY HOUSEKEEPING SERVICE While linens and bath towels are included in the unit, daily maid service is not included in the rental rate. We do not permit bath towels or linens to be taken from the units, but we provide extra beach/pool towels for your use. Sand must be shaken out of towels prior to bringing them back to the rental house. 3 PARKING/STREET SWEEPING/MAXIMUM VECHICLES Parking is in our driveway ONLY (If your cars block the sidewalk or are otherwise illegally parked you will be ticketed). Vacation rental guests and their friends are not allowed to park on the neighborhood streets. Tickets & Fines range up to $1,000. *We are not responsible for any parking tickets or fines, it’s your responsibility to read the signs and obey the parking rules. Maximum Vehicles allow at this home is stated in listing and they must be parked in our driveway. Parking on grass is prohibited. NO STREET PARKING ALLOWED for your or your guests. TELEPHONE, CABLE, INTERNET This rental comes with free US Nationwide long-distance calling along with Canada, China & Puerto Rico. Any international calling will be the responsibility of renter. Cable service is provided. Cable has parental controls that can be set for children and renter acknowledges that it is their responsibility to insure their children are not subject to content that they would deem to be inappropriate. Renter also accepts responsibility for any cable charges arising from occupants choosing pay-per-view movies or on demand TV requiring extra payment. *Owner is not responsible for service provider outages. WASHER & DRYER The washer is a high efficiency machine and you must use the HE soap provided. Only a small amount is required (1/8 of a cup), putting too much soap in will cause the machine to overload and spill water on the floor. To put soap in lift lid and slide tray forward. Please remove dryer lint with each load. DISHWASHER Please use only dishwasher soap (Cascade or similar product) in our dishwashers. If you put other soap in the dishwasher it will cause the dishwasher to leak water and suds onto the floor. You will be responsible for the extra cleaning to remove the incorrect soap and any damages caused to the dishwasher or floor. TRASH & GARBAGE DISPOSALS Garbage Disposals/Sinks are not trash cans, DO NOT put peelings, food scraps or any other items in to them (If you do, and we have to send someone to clear the line, the minimum charge is $125). Trash day is Tuesday. Owner requests that trash is pulled to the curb with lid facing outward in the early am or night before trash day. Black can is for regular trash, Green Can is for recyclable materials only (i.e. Paper, plastic, metals), Brown is for yard waste only. Trash is to be placed inside the proper receptacles only. Trash bags on curb are prohibited. GARDENER & POOLMAN – If house has a pool/yard They come during the week and have keys to gate, they usually come between 8am & 6pm POOL ADULT (18+) SUPERVISION IS REQUIRED at all times. NO LIFEGUARD ON DUTY! - For Pool Homes Only Please do not allow children in the pool/spa area without adult supervision. The tenant will designate someone in their party to be a lifeguard while people are swimming. The lifeguard will monitor the pool and spa areas. NO diving. NO unattended children under the age of 12 allowed in hot tub. An adult must be present at all times. When using the hot tub, remember there is a certain health risk associated with this facility. Use at your own risk. All children who are not potty trained must use a swim diaper in the swimming pool and spa at all times. If feces are found in the pool the renter will be charged a fee for draining, cleaning and refilling the pool or spa. The pool is secured by a fence with a gate and renter will be provided a key to the gate. It is renter’s responsibility to insure the safety of their children if they choose to unlock gates and will hold owner/property manager harmless should an accident occur. (Pool & backyard hours are from 9 am – 10 pm – NO noise between 10pm and 9 am) 4 Our pools are professionally cleaned and service weekly. There is a net on the side yard to scoop any leaves or debris off the top of the pool in-between cleanings. A few leaves that blow into a pool during your stay does not constitute a “dirty pool”. From time to time this area can experience high winds that will blow a lot of debris in our pools. As soon as the high winds cease, our pool company will come clean the pool in a timely manner. If you paid for pool heating the pool will automatically be heated for you. We have remote control devices that inform us of current pool temperature and settings. If you need something in regards to the pool please contact either LaDonna or Poasa. Changing settings on your own is considered tampering with the pool equipment. *Tampering with pool heater or pool equipment will forfeit deposit. HOW TO OPERATE OUTDOOR JACUZZI & WATERFALLS – If the home has one Locate round pool control dial on outside of house, there is a round dial that is labeled. Only press buttons once as follows: Press #1 (SPA). There is a couple minute delay until it spa turns on. When you are finished with the spa, please press #1 to turn off SPA and resume heating pool. To turn waterfalls on & off, press Waterfalls. Please turn off when you leave the home or when not in use. KEYS & REMOTES: Upon departure all doors to home are to be locked. Our doors DO NOT SELF LOCK. Please press Schlage and turn door lever to lock upon leaving (WAIT until the light goes out to check door or you will unlock it). All codes expire at 10 am day of departure. Please leave keys to exterior doors in their locks. All TV remotes are to be left beside the TV’s they belong to. Renter will be charged for any lost Keys/Remotes at replacement cost of $100 each. PRICING & AGREEMENTS Pricing is time sensitive to the time period of stay and when your reservation is made. Once contracts are signed, prices will not be changed to any specials or promotions that may be run in the future. CANCELLATIONS A sixty (60) day written notice is required for cancellation or shortening of stay. Cancellations that are made more than 60 days prior to the arrival date will be charged a $150 administration fee and must be submitted in writing. Cancellations or changes that result in a shortened stay, or that are made within 60 days of the arrival date, forfeit the full advance payment and reservation deposit. Cancellation or early departure does not warrant any refund or rent of deposit. You may choose to purchase travel insurance separately. *If you paid in full early by credit card and cancel prior to 60 days to arrival, you will be assessed a 3% card fee on the monies paid. *We have 14 days to process a cancellation. In the rare case of human error on our part that necessitates our need to have your agreement to be cancelled and a remedy solution cannot be agreed upon by both parties - any monies paid will be promptly returned. No other accommodations will be made. TRAVEL INSURANCE You are solely responsible for ANY AND ALL expenses with this agreement and ANY associated expenses (including travel, purchases, etc). AVH will not be liable for ANY expense related to your agreement. We highly recommend all guests purchase travel insurance. If you wish to purchase travel insurance, here are some companies you may wish to look at: http://www.vacationprotection.com/ or www.InsureMyTrip.com http://www.allianztravelinsurance.com/ or https://www.csatravelprotection.com/ or http://www.travelguard.com/ for details and to purchase. In the event of a mechanical or plumbing failure the owner will make every attempt to remedy the situation in a timely manner, however, we will not pay for other accommodations while the problem is being fixed. Should the home become un-rentable prior to your arrival (due to damage, acts of God or any other unforeseen reason) any monies paid will be promptly returned, no other accommodations will be made. 5 In the rare case of human error on our part that necessitates our need to have your agreement to be cancelled and a remedy solution cannot be agreed upon by both parties - any monies paid will be promptly returned. No other accommodations will be made. I understand the risk and responsibility if I choose not to purchase travel insurance. I agree that all rental monies within 60 days of arrival are non-refundable per cancellation policy above. I have read my rights to purchase travel insurance. PEST CONTROL All of our homes have regular monthly pest control service. This does not mean you will never see a spider/bug/ant, etc. They can enter the home anytime in-between service. The day of service and up to a couple days after, it is also normal to have a few bugs show up in the home. Having regular service does mean our homes are as bug-free as possible. Regarding ants/gnats; they show up when there is food left out. If you leave food all over the home you will get ants/gnats in any house in town. This does not mean you can’t set food out for eating. It means that if you eat and leave crumbs of food all over the place or leave old food on dishes for days, you will most likely get ants/gnats. Our pest control company offers complimentary service anytime in-between regular service, as needed – you just need to give us a call. KIDS GEAR Kids’ items are available in our homes for your use and are inventoried with each stay. They must be returned/left cleaned. Extra cleaning will be charged at $25/hr. Charges for Lost/Missing Items: Pack ‘n Plays $175, Double-Strollers $200, Single-Strollers $100. Life Vests $75, Puddle Jumpers $50, wii remotes $50. CHILD POOL DOOR SENSORS: To go outside push 213 bypass. (On older sensors – just press bypass) When you open the door to come in from the pool the alarm will sound, press 213 bypass to turn it off and reset. (Door must be closed within 8 seconds or alarm will sound) If you do not have young children you may completely turn it off by pushing 213 ON/OFF button To re-set it, push 213 ON/OFF button. You will know it is set by the red flashing light. *If dismantle or break this off the door you will charged $75. FOOD GRADE ITEMS/FOOD STORAGE The only food grade items in our homes is salt/pepper and a spice rack. We do not supply other items as there is no way to guarantee their purity and that they haven’t become contaminated by another guest. The homes have a complete set of both plastic and glass storage containers w/lids in lieu of baggies. HOUSEHOLD ITEMS SUPPLIED Dish Soap, Laundry Soap, Hand Soap, Shampoo come with your stay. The following are limited as follows: Toilet Paper (2 rolls per bathroom), Paper Towels (2 rolls), 2 Kitchen and 2 Exterior Trash bags. THINGS BREAK We cannot guarantee that everything in the house will work 100% of the time, but if there is a problem, CALL US IMMEDIATELY and we will do our best to rectify any problems in a timely manner. No refunds will be given for failure of household items/appliances/plumbing/electric/heating/air, etc. If you have paid a pool/spa heating fee and it does not appear to be heated, call us immediately so we can check it out. No pool heating refunds will be issued if we are not notified first. 6 POLICIES FOR COMPLAINTS If you arrive and find an issue with our home (or if one occurs during your stay), please call Poasa or LaDonna immediately. We reserve the right to have our staff remedy the situation in a timely manner. We will not compensate for ANY ISSUE, if you do not contact us there is an issue or within the first couple hours of your arrival. CLEANING STANDARDS Our homes consistently meet and exceed industry cleaning standards. We have numerous reviews each year praising the cleanliness and quality of our homes. With that said - if you go searching every nook and cranny of the home expecting to find a surgically clean environment - this is beyond a reasonable expectations. If you arrive to a home and feel the home is not acceptably cleaned, please contact us immediately for resolution. We will send over a manger to evaluation and address your concerns. GENERAL PROVISIONS: The manager is not the owner of the Unit(s) providing lodging accommodations to Guest and is not responsible for injury to persons or property, or theft of money, jewelry or other valuables resulting from this occupancy. AVH, employees, or contractors are not responsible for lost or items left behind. We will make a best effort attempt to find reported items that were left behind from your stay. You and your guests are responsible for your belongings. It is the responsibility of the renter to pay for shipment and associated costs of any found items. The venue for any action arising under this agreement shall be in Orange, California. LIMIT OF LIABILITY: Anaheim Vacation House and related contractors are not liable for ANY travel expense related to or associated with your agreement (airfare, travel, purchases, etc.) for ANY cause. UTILITY & SERVICE PROVIDER OUTAGES We are not responsible for Utilities, Cable, Internet, Phone and other Service Provider Outages. These are things that are beyond our control and we will not issue refunds because of them. CITY ORDINANCES The city recently adopted a new ordinance with regards to vacation rentals. This ordinance and any changes to it, will supersede the rules in this agreement. WRITTEN EXCEPTIONS Any exceptions to the above mentioned policies must be approved in writing in advance. All of the units are privately owned; the owners and property managers are not responsible for any accidents, injuries or illness that occurs while on the premises or its facilities. The Homeowners are not responsible for the loss of personal belongings or valuables of the guest. By accepting this reservation, it is agreed that all guests are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premise. FIREWORKS Fireworks are not allowed at our property. They are prohibited on the property, prohibited on the street and prohibited in the neighborhood. 7 Please understand you will be staying in a single family residential neighborhood where residents live full time. These are quiet family neighborhoods where residents have to get up early in the morning to go to work and take their children to school. Please be considerate of our neighbors, we provide our neighbors with our phone numbers and they aware of the city and house rules stated in this agreement. It is OK to smile and say hi or ask for information, if our neighbors are outside, but please DO NOT knock on their doors and respect their privacy. While walking thru our neighborhoods please DO NOT toss cigarette butts or other trash onto resident’s property. Please behave and respect these neighborhoods the way you would if this was your home. The city has a new hot-line for residents to report any problems regarding noise (no screaming or excessive noise during the day and zero noise between 10 pm and 9 am), parking & trash and the city has hired extra police to patrol and enforce these rules full-time We look forward to your stay. LaDonna Franke LaDonna Franke Property Manager, Anaheim Vacation House, Pacific Legacy Real Estate & ANEO Properties LLC *It’s renter’s responsibility to inform ALL of their visitors & guests of the rules and provisions of this agreement. It is renter’s responsibility to insure their visitors and guests keep the rules and renter is wholly responsible for any damages. THIS AGREEMENT IS NOT VALID UNTIL THE FOLLOWING CRITIERIA HAVE BEEN MET: 1) THE AGREEMENT WE SEND YOU IS INITIALED, SIGNED, & RETURNED TO US AND THE SECURITY DEPOSIT HAS BEEN PAID. 2) THE TOTAL PAYMENT HAS BEEN PAID PRIOR TO 60 DAYS OF ARRIVAL 3) A PHOTO ID OF RESPONSIBLE PARTY(S) AND THOSE MAKING PAYMENT HAVE BEEN RECEIVED *Preferred method of sending ID is via email or text (do not fax) Clarity of Contract agreements So we are both on the same page with regards to do's and don'ts and expectations. Any and ALL changes or additions to your contract (if any) must be WRITTEN and initialed by Anaheim Vacation House management. No verbal agreements will be recognized. You may NOT make additions or changes to this agreement. **Please bring this completed rental agreement with you. The city requires you to have it on the premises with you ALL pertinent information on the home is in this agreement** 8 City of Anaheim Ordinance #6299 Including but not limited to: 4.05.100.0104 The city shall have the authority to conduct random inspections of a short term rental property and short-term rental unit(s) as the Planning Director deems necessary or prudent to ensure compliance with the provisions of this chapter, including without limitation, based upon any complaints or violations that occur or prior to a renewal of a permit. *CURRENTLY UNDER LITIGATION – Call us before letting ANYONE IN* 4.05.100.0105 (a) While a short-term rental unit is rented, the owner, the owner's agent and/or a local contact person shall be available by telephone twenty-four (24) hours per day, seven (7) days per week to respond to complaints regarding the use, condition, operation or conduct of occupants of a short-term rental unit. The owner, the owner's agent, and/or a local contact person must be on the premises of the short-term rental at the request of an enforcement officer or the city's Police Department within forty-five (45) minutes of contact to satisfactorily correct or take remedial action necessary to resolve any complaint, alleged nuisance or violation of this chapter by occupants occurring at the short-term rental property. Failure of the owner, the owner's agent, and/or a local contact person to respond to calls or complaints in a timely and appropriate manner shall be grounds for imposition of penalties as set forth in this chapter. 4.05.100.0106- All off-street parking required by this chapter shall conform to the provisions of Section 18.42.030 (Residential Parking Requirements) of Chapter 18.42 (Parking and Loading) of this code; provided, however, that required off-street parking spaces may be in tandem to other off-street parking spaces, or in some other location and/or configuration, if approved by the Planning Director in his or her sole and absolute discretion in accordance with subsection .030 of Section 4.05.100 of this chapter. 4.05.100.0107 During periods that the short-term rental property is being used as a short term rental by occupants, no commercial vehicle, recreational vehicle or other vehicle used or designed for use as lodging or sleeping accommodations, bus, boat, trailer, camper, cargo container, or personal water craft may be parked at or on the short-term rental property or on the street. No Exceptions. 4.05.100.0108 - Short-term rental property(ies) and short-term rental unit(s) shall be used only for overnight lodging accommodations. At no time shall a short-term rental unit or short-term rental property be used for activities in excess of the occupancy limits established in paragraph .0111 or for weddings, receptions, parties, commercial functions, advertised conferences, or other similar assemblies that are separate from the purpose of lodging. 4.05.100.0110 The duration of any rental of a dwelling as a short-term rental shall be for a minimum of three (3) consecutive nights. In any advertising concerning the availability of a dwelling as a short-term rental, the owner or owner's agent shall advertise the minimum number of rental nights set forth in this paragraph and the maximum number of occupants allowed to occupy the short-term rental. 4.05.100.0111 Until January 1, 2017, the occupancy limits for a short-term rental shall be as set forth in paragraph .0112 of subsection .010 of Section 4.05.100 of this chapter in effect prior to August 11, 2016. Thereafter, commencing January 1, 2017, The owner shall limit occupancy of a short-term rental property to a specific number of occupants. The following table sets forth the maximum number of occupants: Number of Bedrooms Total Occupants after Jan 1, 2017 2 7 3 9 4 11 5 13 6 15 7 17 8 19 9 For any dwelling having more than eight (8) bedrooms, the maximum number of occupants shall not exceed nineteen (19) persons. If the short-term rental permit limits occupancy to a number less than that shown on the table, the limit in the permit shall govern. 4.05.100.0112 All vehicles of occupants of a short-term rental unit shall be parked only in an approved driveway or garage on the short-term rental property. The maximum number of vehicles allowed on a shortterm rental property shall be limited to the number of available off-street parking spaces; however, such property must have a minimum of two (2) off-street parking spaces. In no event shall off-street parking include the use of landscaped areas, any private or public sidewalk, parkway, walkway or alley (or any portion thereof) located on, at or adjacent to the short-term rental property or the blocking of the driveway or street in front of said property. The term “sidewalk” shall include that portion of a driveway that is delineated for pedestrian travel or is in the public right-of-way. 4.05.100.0114 The business license or copy thereof shall be prominently displayed in a visible interior location at the short-term rental property during any periods of occupancy thereof by any person other than the owner(s) of the dwelling. 4.05.100.0115 If an enforcement officer has received a complaint concerning a suspected violation of this chapter or of the code or any applicable law, rule, or regulation pertaining to the use or occupancy of a shortterm rental unit, or if the enforcement officer has reason to believe that such a violation has occurred, any adult occupant of the short-term-rental, must, upon presentation of reasonable identification by the enforcement officer, grant the officer immediate access to the short-term-rental to investigate the complaint or suspected violation. Failure to provide such access shall be deemed to be a major violation of this chapter. If neither the responsible person nor any adult occupant is present at the short-term rental when the enforcement officer is investigating such a complaint or has reason to believe a violation has occurred, the enforcement officer may notify the owner, the owner’s agent and/or the local contact person of the complaint or suspected violation and the notified person must arrange for access to be provided to the officer to the short-term-rental within forty-five (45) minutes of notification. Failure of the owner, the owner’s agent and/or the local contact person to timely arrange for such access or to affirmatively respond to the officer’s request to resolve the complaint or terminate the violation shall be deemed to be a major violation of this chapter. Notwithstanding the foregoing, it is not intended that an owner, the owner's agent or the local contact person act as a peace officer or place himself or herself in an at-risk situation. ***Fines up to $2,500 ** 4.05.100.0116 The owner, the owner’s agent and the local contact person shall use reasonably prudent business practices to ensure that the occupants of a short-term rental unit do not create unreasonable noise or disturbances, engage in disorderly conduct, or violate any applicable law, rule or regulation pertaining to the use and occupancy of the subject short-term rental unit. 4.05.100.0117 No musical instrument, phonograph, loudspeaker, amplified or reproduced sound, or any machine or device for the production or reproduction of any sound shall be used outside or be audible from the outside of a short-term rental unit 4.05.100.0118 Occupants shall not engage in outdoor activities on a short-term rental property between the hours of 10:00 p.m. and 9:00 a.m. that involve the use of swimming pools, hot tubs, spas, tennis and paddleboard courts, play equipment and other similar and related improvements. The hours between 10:00 p.m. and 9:00 a.m. are considered to be “quiet time,” where all activities at a short-term rental property shall be conducted inside of a short-term rental unit so that no outdoor activity will disturb the peace and quiet of the neighborhood adjacent to a short-term rental property or cause discomfort or annoyance to any reasonable person of normal sensitivity residing in the area. The owner shall post signs of a size, type and at a location (or locations) acceptable to the Planning Director near all doors leading to the exterior of a short-term rental unit, advising occupants of “quiet time.” 4.05.100.0119 Trash and refuse shall not be left stored within public view, except in proper containers for the purpose of collection by the responsible trash hauler and between the hours of 5:00 p.m. the day before and 8:00 p.m. the day of the scheduled trash collection. The owner of a short-term rental property shall provide 10 sufficient trash collection containers and service to meet the demand of the occupants. The short-term rental property shall be free of debris both on-site and in the adjacent portion of the street. 4.05.100.0120 Prior to occupancy pursuant to each separate occasion of rental of a short term rental unit, the owner or the owner's agent shall enter into a written rental agreement with a responsible person which establishes and sets out the terms and conditions of the rental agreement and requires the responsible person to (1) provide his or her name, age, address, and driver’s license number or passport number and agree to be accessible to the owner, the owner's agent and the local contact person (if any) by telephone at all times, and (2) acknowledge his or her understanding of all City of Anaheim short-term rental rules and agree that he or she is liable for any fines incurred by occupants and legally responsible for compliance by all occupants of the short-term rental unit with all provisions of this chapter and this code, including the requirement that an adult occupant provide immediate access to an enforcement officer to investigate a complaint or suspected violation of this chapter or of the code or any applicable law, rule, or regulation pertaining to the use or occupancy of a short-term rental property. Said written rental agreement shall also include the following terms, notifications and disclosures, a copy of which rental agreement shall be given to each occupant and shall also be posted in a conspicuous location inside the short-term rental unit and shall be readily available for inspection upon request of any enforcement officer or the city's Police Department: (a) The maximum number of occupants that are permitted and notification that failure to conform to the maximum occupancy is a violation of this chapter. (b) The number of off-street parking spaces provided on the short-term rental property and the maximum number of vehicles that are permitted, along with a summary of all applicable parking rules. (c) The trash pick-up day(s) and applicable rules and regulations pertaining to leaving or storing trash on the exterior of the short-term rental property. (d) Notification that occupants may be cited or fined by the city and/or that the owner or the owner's agent has the right to immediately terminate the rental agreement and immediately evict the responsible person and all occupants upon any violation of this chapter or the code by any occupant. (e) The name of the owner’s agent and the name of the local contact person (if any) and a telephone number at which those persons may be reached at all times and 9-1-1 Emergency information. (f) Notification of the city’s Loud and Unreasonable Noise Ordinance (Chapter 6.73 of the code), which restricts excessive noise between the hours of 10 p.m. and 7 a.m. (g) A clear and conspicuous statement that occupants must obey the requirements set forth in this chapter even if these requirements are more strict than the applicable covenants, conditions and restrictions or other rules or regulations of the governing body of any homeowners’ association or maintenance organization having jurisdiction over the short-term rental property. (h) A summary of any applicable covenants, conditions and restrictions and rules and regulations, including pool location and hours, of the governing body of any homeowners' or maintenance association having jurisdiction over the short-term rental property. It is the responsibility of the owner and not the city to investigate, verify with the relevant homeowners’ association or maintenance organization, and determine that the use of a dwelling as a short-term rental does not violate any applicable covenants, conditions and restrictions or any of the regulations or rules of the homeowners’ association or maintenance organization having jurisdiction in connection with the short term rental property. Notwithstanding the city's issuance of a short-term rental permit, the city shall not have any obligation or be responsible for making a determination regarding whether or not the issuance of a short-term rental permit or the use of a dwelling as a short-term rental is permitted under any covenants, conditions and restrictions or any of the regulations or rules of the homeowners’ association or maintenance organization having jurisdiction in connection with the short-term rental property, and the city shall have no enforcement obligations in connection with such covenants, conditions and restrictions or such regulations or rules. (i) A copy of this chapter of the code, as the same may be amended from time to time. 11 (j) Notification that no musical instrument, loudspeaker, amplified or reproduced sound, or any machine or device for the production or reproduction of any sound shall be used outside or be audible from the outside of a short-term rental unit. (k) Notification that occupants shall comply with “quiet time,” meaning that they may not engage in activities outside of a short-term rental unit between the hours of 10:00 p.m. and 9:00 a.m. that involve the use of swimming pools, hot tubs, spas, 24 tennis and paddleboard courts, play equipment or other similar and related improvements or equipment and other activities that might be expected to cause discomfort or annoyance to any reasonable person of normal sensitivity residing in the area. (l) Notification that any adult occupant of the short-term-rental, must, upon presentation of reasonable identification by an enforcement officer, provide the officer immediate access to the short-term-rental property and dwelling to investigate a complaint or suspected violation of this chapter or of the code or any applicable law, rule, or regulation pertaining to the use or occupancy of a short-term rental property, and that failure to provide such access is a major violation of this chapter. 4.05.100.0121 It is unlawful for any owner, occupant, renter, lessee, person present upon, or person having charge or possession of a short-term rental to make or continue or cause to be made or continued any loud, unnecessary or unusual noise which disturbs the peace and quiet of any neighborhood or which causes discomfort or annoyance to any reasonable person of normal sensitivity residing in the area, or violates any provision of the city’s Loud and Unreasonable Noise Ordinance (Chapter 6.73 of this code). 4.05.100.0122 The owner, the owner's agent and the local contact person shall ensure that the occupants of a short-term rental unit do not create unreasonable noise or disturbances, engage in disorderly conduct, or violate provisions of this code or any state law pertaining to noise, disorderly conduct, overcrowding, the consumption of alcohol, or the use of illegal drugs. Owners, owners' agents and local contact persons are expected to take any measures necessary to abate disturbances, including, but not limited to, directing the occupants of a short-term rental unit to cease the disturbing conduct, calling for law enforcement services or enforcement officers, removing the occupant(s), or taking any other action necessary to immediately abate the disturbance. 4.05.100.0123 Unless the garage of the dwelling has been included in the calculation of the number of available off-street parking spaces pursuant to this chapter, a garage may be used by the owner and occupants of a short-term rental as a game room in accordance with the city's requirements therefor; provided, however, that (a) no couches or other furniture designed for use as, or conducive to, sleeping accommodations shall be located inside a garage; (b) no independent living accommodations and facilities (including provisions for living, sleeping, eating, cooking and sanitation) shall be located inside a garage; (c) the garage door must be kept closed and the Planning Director may require soundproofing of the garage as a condition of permit issuance on the basis of substantiated complaints of noise emanating from the garage; (d) a garage may not be used at any time for sleeping purposes; (e) a garage may not be permanently modified to preclude its future use for the parking of vehicles; and (f) a garage may not be used as a game room between the hours of 10:00 p.m. and 9:00 a.m 4.05.100.0124 All short-term rentals shall be subject to the city's transient occupancy tax, as required by Chapter 2.12 of this code. Full Ordinance can be read at: www.anaheim.net 12